How do I ensure that ePlay is streaming at a resolution that my internet can handle?
All of ePlay's streams automatically stream in 4K resolution, but this always depends on the streamer themselves! If you’re having a hard time keeping a stream from buffering, please try to turn down the resolution to a lower setting.
![See that gear? 🧐🧐🧐 Click it to get a resolution that suits you better! 👍](https://storage.crisp.chat/users/helpdesk/website/5224226b27071000/resolution_1v7fe4l.png)
If you're still having trouble, please contact customer support! We'll look into whether this is an issue on our side.
How do I contact ePlay's customer support?
![](https://media1.giphy.com/media/l4FGHqrRZNPkfoLCw/100.gif)
![See that gear? 🧐🧐🧐 Click it to get a resolution that suits you better! 👍](https://storage.crisp.chat/users/helpdesk/website/5224226b27071000/resolution_1v7fe4l.png)
If you're still having trouble, please contact customer support! We'll look into whether this is an issue on our side.
How do I contact ePlay's customer support?
![](https://media1.giphy.com/media/l4FGHqrRZNPkfoLCw/100.gif)
Updated on: 03/30/2021
Thank you!