Question 1

How do I contact Eplay's customer support?

Accepted Answer

We're always here to help you!

We work hard everyday to make ePlay the most innovative platform and we stand right next to you to help you make sure you enjoy it!

Reach out and ask as many questions as you want, we'll always be here to help you!

Live Chat—see that chat button? 👀

Click and ask us anything!

Email: support@eplay.com

Question 2

What if I was billed by Epoch?

Accepted Answer

If you see EPOCH as your billing agent for your ePlay transactions and you would like to update your billing information or update the status of your membership, follow this procedure:

Go to Epoch's Billing Support
Enter your information (at least 2 fields)
Update your Billing information or Credit Card or Update status of membership

We are here to assist you if you need any help to update, change or cancel your subscription.

|| How do I contact Eplay's customer support?

Question 3

How do I tip the streamer?

Accepted Answer

Want to let your favorite streamer know you enjoy them? Want to see if you can get them to perform something you'd enjoy? The best way to do that is via tipping! To send over a tip, you can do it from their main page.

Easy to click tips!

TIP MENUS

Q: What if I was billed by Epoch?

If you see EPOCH as your billing agent for your ePlay transactions and you would like to update your billing information or update the status of your membership, follow this procedure: Go to Epoch's Billing Support Enter your information (at least 2 fields) Update your Billing information or Credit Card or Update status of membership We are here to assist you if you need any help to update, change or cancel your subscription. || How do I contact Eplay's customer support?

If you're ever looking for something in particular, make sure your favorite streamer is down for that particular act. To do that, check their tip menu!

Tip menu!

|| What if a streamer doesn't give me a reward I asked for?

Question 4

How do I chat with streamers?

Accepted Answer

Whenever your favorite is online, there will be a chat window open alongside their screen! Please take note of the rules, as you might not be allowed to continue to communicate with your streamer.

Keep in mind the rules before you get to talking!

NOTES TO KEEP IN MIND

Streamers aren't obligated to do anything that you've asked them to do!
Streamers likely won't do what you've asked unless you've paid tokens!
Each streamer curates their streams according to what they want. Respect this!
The streamer is in charge!

Question 5

Where can I watch Eplay?

Accepted Answer

You can watch Eplay wherever you’d like! Your personal computer, your mobile device, and everywhere in-between—you can always have Eplay with you on the go.

|| What browsers should I use to access Eplay?

Question 6

How do I create an account on Eplay?

Accepted Answer

To best enjoy your experience with Eplay, we recommend signing up for an account! We try to make the process as painless and easy as possible.

| Signing up for Eplay and finishing your profile gets you 100 free tokens!

After entering your E-Mail, you will receive a verification E-Mail with a link to verify your E-Mail! You will not have an account with Eplay until you verify your E-Mail address!

||| You do not need to finish your profile to have an account where you can follow your favorite streamers! However, you will not be able to tip your favorite streamer and you won't get the 100 free tokens for finishing it up!

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