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Troubleshooting tips for ePlay!
What browsers should I use to access ePlay?
While we attempt to optimize for all browsers and will gladly check for an error on any of them, we do recommend that you use either Google Chrome or Mozilla Firefox on your mobile device or personal computer. OUR RECOMMENDED BROWSERS Google Chrome Mozilla Firefox BROWSERS ON A MOBILE DEVICE For Android devices, go to
What are some basic troubleshooting steps to get ePlay working?
There are a few basic steps you can take whenever you’re having trouble with ePlay. Clear your cookies and cache Make sure you’re using Chrome or Firefox Restart your device Run a speedtest to see if your internet isn’t running at its usual speed! If you're having any additional trouble, please contact our customer support! !(https://media0.giphy.com/media/13rQ7rrTrvZ
How do I ensure that ePlay is streaming at a resolution that my internet can handle?
All of ePlay's streams automatically stream in 4K resolution, but this always depends on the streamer themselves! If you’re having a hard time keeping a stream from buffering, please try to turn down the resolution to a lower setting. See that gear? 🧐🧐🧐 Click it to get a resolution that suits you better! 👍 If you're still having trouble, please contact customer support! We'll look into whether this is
How can I tell if my computer or mobile device is up to speed with ePlay?
We recommend that you run a device with the most updated specs available. BEST SPECIFICATIONS Android: 8.0 and above iOS: 11.0 and above Windows: Windows 7 and above Mac: High Sierra and above If you’re having a hard time accessing our streams on your PC or mobile device, we recommend you try to update to the most recent firmware.