BILLING | ePlay FAQ

How do I buy tokens?
You don't have to have tokens on hand to enjoy ePlay's content—but why wouldn't you? Tokens are the gateway between you and your favorite streamer. You can buy tokens at any moment, and we make it easy! TO BUY MORE TOKENS Click the "Buy Tokens" button! Click that nice, bright pink "Buy Tokens" button! Choose your token package! ![Start small or go big! It's all up to you.](https://storage.crisp.chatSome readers
I bought tokens from Epoch according to my billing statement! How do I update my info?
If you see EPOCH as your billing agent for your ePlay transactions and you would like to update your billing information or update the status of your membership, follow this procedure: Go to Epoch's Billing Support Enter your information (at least 2 fields) Update your Billing information or Credit Card or Update status of membership We are here to assist you if you need any help to update, change or cancel your subscription.Few readers
How do I cancel my account?
If you'd like to cancel your account with ePlay, you can take care of that yourself by heading over to your account. 1. Click on your avatar. Click on your avatar! 2. Click on My Account. ![Click on My Account to open your account page.](httpFew readers
I bought tokens from ECHST according to my billing statement! How do I update my info?
If you see ECHST as your billing agent for your ePlay transactions and would like to update your billing information, we suggest you add a new card to your account. The previous one won't be accessed when you go to buy tokens. ![](https://media1.giphy.com/Few readers
How do I get a refund on my tokens?
If you feel that you’re owed a refund on your tokens for any reason, please contact customer support! We’re available every day 24/7.Few readers
How do I see my tokens balance?
Not sure how many tokens you have left? You can check them on any page you're on when you're navigating ePlay, making it easy for you to keep track at any time. ON A PC Click your avatar in the upper right hand corner. Then you'll drop down to see your token balance! 1. Click your avatar! ![2. Your token count will be next to the token icon!](https://storage.crisp.chat/users/helpdesk/website/52242Few readers